The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Due to the personal care nature of our products we cannot accept returns, refunds or exchanges once your order has shipped. The only exemption to this is if the product was damaged or lost during shipping, we will ship another and if unavailable to resend you will be given store credit.
Our products come from nature and behave as such. Please keep them at room temperature and out of the sun for best results and shelf life. Do not add water, this can cause spoilage. In temperatures above 72 ( Toothpaste only) or 95 (everything else), secure all lids and do not tip as it could change consistancy. With that said, all our products should work for everyone everywhere.